Manager Organiser & Visitor Support | SaaS in the Event Industry | Eindhoven

Manager Organiser & Visitor Support 

Manager Organiser & Visitor Support (40hr)
When happy customers is life 

Are you an ambitious, entrepreneurial, and driven manager? Then we're looking for you!

About Eventix 

Eventix is a rapidly growing company that handles event ticketing. From global festivals to sports tournaments and local theatres to music venues, every type of event finds its perfect solution with us. Eventix operates as a Software-As-A-Service, allowing organizations the complete freedom to configure their ticketing. Our system is currently used in 102 countries, selling millions of tickets each year. We achieve all this with around 55 colleagues spread across the Netherlands, Germany, Spain, Turkey, Ireland, and the UK, working together daily to develop and enhance the best ticketing system with joy. Will you join us

Job Description

The Manager Organiser & Visitor Support is the direct line manager of a team of 5 people, of which 2 HC Visitor Support and 3 HC Organiser Support. The team is expected to grow further in the upcoming years.

The Support team is part of the Customer Success organisation, which includes three teams:

- Onsite Operations
- Organiser & Visitor Support
- Account Management

The roles and responsibilities of the Organiser & Visitor Support team are as follows:
Organiser Support answers organically raised questions from customers via communication channels such as Intercom and E-mail and filters out and escalates requests and incidents to you or the lead CS. They support Success Managers of the Account Management Team if the situation requires this. They interact as the first line of support on the phone and online for organisers / Eventix customers

Visitor Support supports ticket buyers via phone, chat messages and e-mail between set opening hours of the visitor communications channels. They Log all communication moments with visitors in the intended method of communication channel. They escalate issues with visitors or organisers to you and lead CS to maintain these issues. They proactively enhance the structure and automated messages to improve communication towards ticket buyers. At last, they fight fraud cases resulting from ticket buyers via platforms as people.

What you'll get:

• Competitive salary, training opportunities, and room for growth
• 25 vacation days
• A beautiful workplace in the centre of Eindhoven
• Something different to do every day
• A fun and friendly team that makes you go home with a smile
• Enjoyable Friday afternoon drinks
• Opportunities to attend various events
• A fantastic job!

Are you our new colleague? Don't hesitate to apply via work.eventix.io.

Procedure: 

After a brief phone introduction, we'd like to invite you for a coffee at our office. There, we can introduce you to Eventix, delve into the role, and ask you everything. Throughout the application process (max. 2 rounds), we'll keep you informed of any decisions we make. For questions about the position, you can contact hiring manager Thomas van Steenis via thomas@eventix.nl

Below are the requirements we recommend for this position:

• Minimum of 3 years of experience in a similar role
• Excellent communication skills, both verbal and written
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Experience working with SaaS solutions or in the Events Industry is a plus
• Fluent in Dutch and English
• Pre: proven leadership skills and experience in managing a team

In addition, there are some other key aspects we are looking for in a candidate:

• Should be able to set strategic goals and translate them into concrete actions for the team.
• Has a strong focus on delivering excellent customer service
• Should be able to quickly and effectively solve problems and make decisions in complex situations.
• The ability to analyze data and statistics and use them to propose improvements and optimizations is a crucial skill for this role.
• Must be flexible and able to handle changes and unexpected situations effectively in the events industry and be unpredictable.